Return & Refund Policy

01. Return Policy Overview & Eligibility

Rovista accepts returns for eligible products provided that the return request is initiated within 30 days following the confirmed delivery date. To qualify for a return and subsequent refund, all items must strictly comply with the terms, criteria, and guidelines detailed across this policy.

02. 30-Day Return Window Period

Return requests must be submitted within 30 calendar days starting from the date the package is recorded as delivered by the shipping carrier. Requests submitted after the 30-day window has elapsed are ineligible for return or refund.

03. Return Window Calculation Formula

04. Acceptable Condition of Returned Items

To qualify for a refund, returned items must be in their original condition. Items must be unused, unaltered, free from scuffs, odors, or signs of wear. Any item exhibiting post-delivery damage or use will be considered ineligible for return.

05. Original Packaging & Protective Materials

All returns should be placed in their original packaging whenever possible. All accompanying dust bags, tags, cards, straps, and protective materials must be included with the return shipment. Missing components may affect return eligibility.

06. Non-Returnable & Final Sale Items

Items marked as Final Sale, gift cards, clearance merchandise, and custom or personalized products cannot be returned or refunded. Items returned without authorization or missing core elements are also non-returnable.

07. Step-by-Step Return Request Procedure

To initiate a return, contact customer support via email at support@intellicrux.com. Include your order number, full name, email address associated with the order, item description, and the reason for the return.

08. Mandatory Return Authorization (RMA)

Customers must obtain written return instructions and a Return Merchandise Authorization (RMA) prior to sending items back. Parcels dispatched without prior authorization will not be processed and may be rejected at the intake facility.

09. Official Return Instructions & Guidelines

Upon review and approval of the return request, instructions will be provided detailing the designated returns facility address and packing requirements. Failure to follow return guidelines may delay inspection and refund processing.

10. Customer Return Shipping Responsibilities

Except in cases involving damaged, defective, or incorrectly fulfilled items, the customer is responsible for the cost of return postage. Return shipping expenses are independent of original shipping fees.

11. Return Shipping Labels & Fee Assessment

If a return shipping label is issued by our support team, the corresponding label cost will be deducted from the total refund amount, unless statutory regulations or prior written agreements dictate otherwise.

12. Original Shipping Charges Policy

Rovista offers standard shipping on eligible orders. If expedited or priority shipping options were selected and paid for at checkout, those shipping fees are non-refundable.

13. Ineligible & Non-Compliant Return Shipments

Items returned outside the 30-day window or received in conditions failing inspection standards will not receive a refund. Ineligible items may be returned to the customer at the customer’s expense.

14. Warehouse Arrival & Inspection Process

Upon physical receipt at our returns facility, all returned merchandise is subjected to inspection to verify item authenticity, condition, and contents before any refund can be authorized.

15. Official Refund Approval Criteria

Refund eligibility is determined solely upon completion of warehouse inspection. Submitting a package does not constitute automatic approval. Customers will be notified by email once inspection results are finalized.

16. Refund Calculation Formula & Deductions

17. Refund Processing Timeframe (Up to 10 Days)

Following inspection and approval of the returned items, refunds are processed within 10 business days. An automated notification confirming the transaction will be dispatched upon issuance.

18. Original Payment Method Reimbursements

Refunds are credited exclusively to the original payment method utilized during the initial transaction. Refunds cannot be redirected to alternate cards, bank accounts, or third parties.

19. Financial Institution Posting Delays

Once a refund is processed, posting timeframes are subject to the policies of the customer’s financial institution. Standard bank posting intervals typically range between 3 and 7 business days.

20. Policy on Direct Exchanges

Direct product exchanges are not supported. Customers wishing to acquire a different product, color, or style should return the original eligible item for a refund and submit a new order through the website.

21. Damaged, Defective, or Mismatched Deliveries

Items received in damaged, defective, or incorrect condition must be reported within 48 hours of delivery. Customers should provide photographic documentation and order details to initiate a claim for replacement or refund.

22. Transit Delays & Return Package Tracking

Customers are advised to obtain and maintain return shipment tracking numbers. Rovista is not responsible for items lost, damaged, or delayed in transit prior to formal receipt at our warehouse.

23. Designated Return Address & Inquiries

Do not ship merchandise to any administrative address without written confirmation. The return facility address is supplied upon return authorization. For questions regarding returns or refunds, contact support@intellicrux.com.