Payment Policy

01. Overview of Payment Standards

Financial transactions conducted on Rovista are governed by commercial standards, industry compliance frameworks, and secure electronic data transmission protocols.

02. Accepted Payment Methods & Gateways

We accept major credit and debit cards—including Visa, MasterCard, American Express, Discover, and verified payment gateways shown at checkout. Orders are released for fulfillment only upon confirmed payment authorization.

03. End-to-End Payment Encryption & Security (SSL)

All checkout transactions utilize 256-bit Secure Sockets Layer (SSL) encryption. Payment card data is processed through certified PCI-DSS Level 1 compliant processors; Rovista does not retain complete payment card data on internal servers.

04. Real-Time Payment Authorization Process

Upon order submission, an electronic authorization request is transmitted to your card issuer to verify account status, card validity, and sufficient balance before the transaction is settled.

05. Instant Order & Payment Confirmation

Following successful authorization, an automated order confirmation is issued via email containing the order summary, billing details, and transaction reference identifier.

06. Mandatory Billing Information Requirements

Customers must provide accurate, current, and complete billing information. The billing name, street address, and postal code entered must match the records on file with the issuing card company.

07. Verification of Cardholder Identity & Details

To reduce unauthorized transactions and prevent fraud, orders may be subject to routine verification checks. If details do not align with bank records, orders may be delayed or cancelled.

08. Card Declined, Insufficient Funds & Rejections

If an attempted charge is declined by the issuer, the order cannot be completed. Customers should contact their issuing bank or provide an alternate approved payment method.

09. Remedying Incorrect or Outdated Billing Details

If you suspect incorrect billing information was submitted during checkout, notify customer support promptly. While settled payments cannot be modified, support can provide guidance on order status.

10. Duplicate Charges & Overpayment Resolution

If duplicate authorizations or charges appear on your statement for a single purchase, contact customer service with transaction documentation so that pending holds or duplicate entries can be cleared.

11. Clear & Transparent Product Pricing

Product prices are stated in United States Dollars (USD). Prices are subject to change without notice; adjustments will not affect previously placed and confirmed orders.

12. Applicable Sales Taxes & Value Added Taxes

Sales tax is calculated and collected based on statutory local and state requirements corresponding to the destination address. Applicable tax amounts are itemized prior to order finalization.

13. Currency of Transaction & Exchange Conversions

All checkout transactions are processed in USD. Cardholders using international accounts are subject to conversion rates and currency fees determined by their issuing institution.

14. Anti-Fraud Screening & Order Review Procedures

Orders are screened by automated fraud risk detection mechanisms. Transactions presenting high risk indicators may be paused for secondary verification prior to fulfillment.

15. Suspicious Transactions & Precautionary Holds

Rovista reserves the right to decline or cancel transactions exhibiting unauthorized card use, suspicious behavior, or unverified cardholder identification.

16. Refund Processing Standards & Protocol

All approved refunds are handled in accordance with our Return & Refund Policy and credited exclusively to the original method of payment.

17. Refund Processing Clock (10 Business Days)

Upon return receipt, inspection, and formal approval, refunds are issued within 10 business days. A confirmation email with the transaction refund reference is generated upon release.

18. Refund Posting to Issuing Bank Accounts

The time required for refunded amounts to post to your statement is governed by your financial institution, commonly taking between 3 and 7 business days.

19. Handling Payment Disputes & Chargebacks

Customers are encouraged to contact our support department prior to initiating a dispute with their card provider, allowing us to review and address the inquiry promptly.

20. Promotional Discount Codes & Gift Vouchers

Valid promotional codes must be applied in the coupon field during checkout before finalizing payment. Discounts cannot be applied retroactively to completed orders.

21. Unauthorized Account Activity Protection

If you identify unauthorized transactions on your payment method associated with our store, notify your financial institution and contact our team immediately.

22. Payment Inquiries & Billing Customer Support

For questions regarding billing records, transaction receipts, or payment procedures, please reach out to customer support at support@intellicrux.com.