Shipping Policy

01. Geographic Shipping Scope & Coverage

Rovista provides shipping services to destinations within the United States. Available shipping options and carrier services are calculated and displayed during checkout based on the submitted delivery address.

02. Complimentary Free Standard Shipping

Rovista provides FREE STANDARD SHIPPING on qualifying eligible orders shipped within the continental United States. Qualifying orders will not be charged a standard shipping fee at checkout.

03. Order Processing & Fulfillment Timetable (1–3 Days)

Orders are processed and prepared for shipment within 1 to 3 business days following payment authorization and verification. Processing operations do not take place on weekends or federal holidays.

04. Daily Order Cutoff Time (5:00 PM Central Time)

The daily order processing cutoff time is 5:00 P.M. Central Time (CT), Monday through Friday. Orders placed prior to this cutoff time typically enter processing on the same business day.

05. Orders Placed After Daily Cutoff or Weekends

Orders submitted after 5:00 P.M. CT, or placed on weekends and statutory holidays, will be registered for processing on the subsequent business day, which may add one calendar day to the overall delivery timeline.

06. Carrier Shipping Transit Time (5–6 Days)

Once order fulfillment is complete and the consignment is transferred into the custody of the designated carrier, standard transit time is approximately 5 to 6 business days to most domestic destinations.

07. Total Estimated Delivery Timeframe Formula (6–9 Days)

08. Accurate Delivery Address Submission

Customers are responsible for providing an accurate and deliverable shipping address at checkout. Rovista is not responsible for misdeliveries or package returns resulting from address entry errors.

09. Address Changes & Post-Order Modifications

Address modifications can only be requested prior to order processing and carrier handover. Once an order is processed or dispatched, destination changes cannot be completed by our support team.

10. Carrier Transit Delays & Force Majeure

Carrier delivery schedules may experience delays due to severe weather conditions, operational disruptions, customs inspections, natural events, or holiday volume increases outside our control.

11. Tracking Number Issuance & Dispatch Notification

Upon carrier pickup and barcode scanning, an automated shipping confirmation containing the designated tracking number is sent to the email address provided during checkout.

12. How to Monitor Your Package in Transit

Tracking progress can be viewed using our online tracking page or directly through the shipping carrier’s tracking portal. Please allow up to 24–48 hours for initial carrier tracking scans to appear.

13. Packages Marked Delivered but Not Received

If a parcel is marked delivered by the carrier but is not received, verify the delivery area, check with household members or building reception, and allow 24 hours as carriers occasionally record deliveries prematurely.

14. Lost or Stolen Shipments in Carrier Care

If tracking activity ceases for more than 5 consecutive business days beyond the delivery window, contact customer service. We will submit a formal carrier trace and assist with appropriate claims or replacements.

15. Packages Damaged During Shipping Transit

If packaging arrives visibly damaged or tampered with, document the damage with photographs before opening. Contact customer support within 48 hours to facilitate a carrier inspection and claim resolution.

16. Incomplete, Refused, or Undeliverable Shipments

Shipments returned due to address insufficiency, customer refusal, or repeated missed delivery attempts may be subject to return freight costs or require additional shipping fees prior to reshipment.

17. Multiple Shipments & Split Deliveries

Orders containing multiple products may be dispatched from separate distribution centers in multiple packages. When this occurs, separate tracking codes will be issued for each shipment at no additional cost.

18. Shipping to P.O. Boxes & APO/FPO Addresses

Deliveries to standard P.O. Boxes and APO/FPO military addresses are handled through domestic postal services. Transit timeframes to military and remote installations may be extended based on location.

19. Business Days & Operational Holiday Schedule

Business days are defined as Monday through Friday, excluding official federal holidays. Orders submitted during observed holidays are queued for fulfillment on the following operating business day.

20. Signature Requirements for High-Value Orders

To safeguard high-value shipments during transit, Rovista reserves the right to require an adult signature upon delivery.

21. Package Holding & Carrier Pickup Locations

Customers unable to receive packages directly may utilize carrier holding services, when supported, to collect shipments at an authorized local carrier facility.

22. Pre-Order & Backordered Item Shipping

Items ordered on a backordered or pre-order status are shipped according to the estimated dispatch schedule indicated on the product listing. In-stock items in the same order may ship separately.

23. Shipping Support & Delivery Inquiries

For inquiries regarding tracking details, shipping schedules, or delivery assistance, please contact customer support at support@intellicrux.com.